FAQ
Your guide to shopping with confidence — delivery, returns, payments, and more.
How long does it take to receive your products?
The delivery time varies depending on stock availability and your address. Generally, you can receive your product within 3–5 business days after order confirmation. You can find more detailed information about delivery times on the product page.
How can I return the items in my order?
You can return the products you purchased within 14 days from the date of delivery. The product must be unused and undamaged. To initiate a return, please contact our customer service team.
Do the products arrive disassembled?
Yes, our products are delivered disassembled. Using the assembly instructions included in the package, you can quickly set them up without the need for additional equipment.
Can I pay by credit card?
Yes, you can securely pay by credit card on our website. During the payment process, your card information is protected with SSL encryption technology.
Do you offer discounts on your prices?
We occasionally run special discounts and campaigns on our website. To see discounted products, you can subscribe to our newsletter or follow us on social media.
How can I get information about my order?
To get detailed information about your order, you can contact our customer service team or use the tracking number provided in the confirmation e-mail we send you.
How can I learn the delivery fee?
The delivery fee is calculated based on the total amount of your order and your delivery address. The delivery fee will be clearly displayed during checkout.
Can I exchange a product?
Yes, you can request an exchange within 14 days of receiving your product, provided the product is unused and undamaged. To request an exchange, please contact our customer service team.
Do my products have a warranty period?
Yes, all our products are sold with a specified warranty period. The duration and scope of the warranty are stated in the product descriptions. If you encounter any problems, you can receive support under warranty coverage.
What should I do if items in my order are missing?
If your order is missing any items, please contact our WhatsApp Support Line at +90 539 328 8405 immediately. We will take the necessary steps to resolve the issue as quickly as possible.
What payment options are available for your products?
You can shop on our website using various payment methods such as credit cards and bank cards.
How can I clean your products?
Cleaning recommendations for each product are provided in the product description section. To ensure long-lasting use of your products, we recommend following the care instructions carefully.